3 ms·
This headline is grossly misleading and very clickbaity "Killed our company". It's not exactly big business that you scale up to 10 droplets for short bursts, I
by nodesocket 7y ago
This headline is grossly misleading and very clickbaity "Killed our company". It's not exactly big business that you scale up to 10 droplets for short bursts, I am willing to bet their spend on DigitalOcean is less than $500 a month, yet the author is expecting enterprise support.
DigitalOcean should go the route of AWS and kill off free support completely and offer paid support plans. Something like $49 a month or 10% of the accounts monthly spend.
If you are a serious company with paying Fortune 500 customers, you need to act serious and pay up for premium support and stop expecting free.
- unilynx 7y agoThey’re working on that and were sending out surveys a couple of weeks ago whether customers would be interested. They had a slightly higher minimum amount in mind for premier support You already get bumped to a higher tier of support once you hit 500/month spend for no additional fees but that just gives you promises for lower response times
- justforyou 7y agoI'm done using DO. It's usually a bad sign when a company can't meet current needs/expectations and then decides to try and productize their failures.
- rat9988 7y agoWell, not locking you your account for false negatives and unlocking it when you ask for it should be in the free support plan of any company. No one pays to get locked out, support plan or not.