As someone who has spent the last 8 years in big enterprise it amuses me slightly that small businesses are discovering this now. Because where I work our custo

As someone who has spent the last 8 years in big enterprise it amuses me slightly that small businesses are discovering this now. Because where I work our customers often have contracts that make us accountable for every single hour of downtime. Requiring us to pay customers penalty fees if their service level is affected.