> That's simply not true. There's support engineers hired around the world, and depending on when your ticket is posted, someone awake at that time will answer.

> That's simply not true. There's support engineers hired around the world, and depending on when your ticket is posted, someone awake at that time will answer. DO is super remote friendly and as a result, has employees (and support folks) everywhere on the planet. Not "cheap oversea support" at all. There's a lot of support folks in the US, Canada, Europe, and in India where they have a datacenter. Going to guess from this tweet https://twitter.com/AntoineGrondin/status/1130962818822393856 https://twitter.com/AntoineGrondin/status/113096281882239385... that you're currently staffed at DO. That's fine; I know two people who do great work on DO's security team. But it would be helpful if you could disclose this when you comment about your employer publicly so that readers don't have to dig up your keybase and then your twitter account to understand it.