This is appalling. I worked as a L1 ticket tech for an old LAMP host back in the day where probably half of the tickets required nothing more than a password re

This is appalling. I worked as a L1 ticket tech for an old LAMP host back in the day where probably half of the tickets required nothing more than a password reset or a IP removal from our firewall, very easy stuff, and was proud if I got over 60 responses out in a 8 hour shift. And that time was spent mostly just typing a response to the customer. I really expected higher standards out of DO.