Care to share the steps? every time i contact google about it (i bought my nexus one via their store, with google checkout) i'm 100% ignored. just contacted t

Care to share the steps? every time i contact google about it (i bought my nexus one via their store, with google checkout) i'm 100% ignored. just contacted them again about the touch screen not working when i read the first comment here, and again, ignored so far.