3 ms·

I've been on Linode for 8+ years now (moved there from Slicehost when Rackspace swallowed them up) and their service (not necessarily customer support) has sign

by rapind 7y ago

I've been on Linode for 8+ years now (moved there from Slicehost when Rackspace swallowed them up) and their service (not necessarily customer support) has significantly degraded. Not sure I blame them though. They've become far more popular since I started with them and are probably doing their best to grow... but I no longer recommend them as I used to. Just my experience though.

theturtletalks 7y ago
That's how I feel about Scaleway. Scaling customer service is no easy task especially technical companies that require agents to have some understanding of the product.
- metildaa 7y ago
  I drop all traffic from Scaleway, they do not care about abuse coming from their network: https://badpackets.net/ongoing-large-scale-sip-attack-campaign-coming-from-online-sas-as12876/ https://badpackets.net/ongoing-large-scale-sip-attack-campai...
- chillidoor 7y ago
  Call me cynical but for those prices I don't expect amazing service or stability, so I don't run any production stuff there.
v4ult 7y ago
So who would you recommend?
- rapind 7y ago
  I don't really have a low budget alternative. I know that for our service we're evaluating both google and amazon cloud offerings, but only for our high availability services. I figure DO is in the same boat if not worse.
- kudu 7y ago
  I've been using Hetzner Cloud and have been quite happy with it.
- EugeneOZ 7y ago
  If you are looking for high availability - Google Cloud Platform network is the best. In some other things AWS is better, but GCP network quality is awesome.
jolmg 7y ago
Could you give some concrete examples on how their service has degraded? I've been using their service for years for light stuff, and I haven't had any problems.
- rapind 7y ago
  So we host scores for a sport, as well as inputting these scores. Every year we have a few high traffic events (much higher than normal), and I scale up our servers to support it. However for the last two years there have been outages in their Newark data centre during both of these events. One time it was DNS, all other times it's been data centre wide. I suspect as they've increased in popularity they've become a bigger target for DDOS attacks. I've also noticed that in the past year there's been a lot of data centre outages... like every couple months. Hasn't been a deal breaker for us, since our traffic is generally fairly low outside of season, but the ones during seasons really hurt. Also I'd like to add that they do give you the heads up when there are issues, which is a big plus in my book compared to some other hosts. I really do think it's just growing pains, and I don't mean to disparage them. Just being honest that I wouldn't recommend them for high availability services. Since I consider them a low budget host that's probably unfair though. We've just outgrown them is all. This is all anecdotal of course.

by rapind 7y ago

theturtletalks 7y ago

That's how I feel about Scaleway. Scaling customer service is no easy task especially technical companies that require agents to have some understanding of the product.

metildaa 7y ago
I drop all traffic from Scaleway, they do not care about abuse coming from their network: https://badpackets.net/ongoing-large-scale-sip-attack-campaign-coming-from-online-sas-as12876/ https://badpackets.net/ongoing-large-scale-sip-attack-campai...
chillidoor 7y ago
Call me cynical but for those prices I don't expect amazing service or stability, so I don't run any production stuff there.

v4ult 7y ago

So who would you recommend?

rapind 7y ago
I don't really have a low budget alternative. I know that for our service we're evaluating both google and amazon cloud offerings, but only for our high availability services. I figure DO is in the same boat if not worse.
kudu 7y ago
I've been using Hetzner Cloud and have been quite happy with it.
EugeneOZ 7y ago
If you are looking for high availability - Google Cloud Platform network is the best. In some other things AWS is better, but GCP network quality is awesome.

jolmg 7y ago

Could you give some concrete examples on how their service has degraded? I've been using their service for years for light stuff, and I haven't had any problems.

rapind 7y ago
So we host scores for a sport, as well as inputting these scores. Every year we have a few high traffic events (much higher than normal), and I scale up our servers to support it. However for the last two years there have been outages in their Newark data centre during both of these events. One time it was DNS, all other times it's been data centre wide. I suspect as they've increased in popularity they've become a bigger target for DDOS attacks. I've also noticed that in the past year there's been a lot of data centre outages... like every couple months. Hasn't been a deal breaker for us, since our traffic is generally fairly low outside of season, but the ones during seasons really hurt. Also I'd like to add that they do give you the heads up when there are issues, which is a big plus in my book compared to some other hosts. I really do think it's just growing pains, and I don't mean to disparage them. Just being honest that I wouldn't recommend them for high availability services. Since I consider them a low budget host that's probably unfair though. We've just outgrown them is all. This is all anecdotal of course.