The first question when I suggest ANY piece of software at ALL in my 'enterprise': "Is it supported? Who supports it? Is the support 24x7?" $10,000 a month, d

The first question when I suggest ANY piece of software at ALL in my 'enterprise': "Is it supported? Who supports it? Is the support 24x7?" $10,000 a month, depending on the applicatin, is chump change. Although, some people do appreciate the value of open-source when a vendor takes two months to solve a problem in their proprietary mess of 'software solutions'.