My AWS support tickets usually get answered in two minutes or less and I have a dedicated rep who I can call whenever I want and we have regular check-ins anywa

My AWS support tickets usually get answered in two minutes or less and I have a dedicated rep who I can call whenever I want and we have regular check-ins anyway. You get what you pay for. We're even upgrading from this support plan to an Enterprise account. Startups can usually get enough in AWS credits that they probably could have their entire first year of service _for free_.