Yeah maybe, but not having an offsite backup is asking for trouble. They just failed to consider that "their site" == "digital ocean's cloud", and that since it

Yeah maybe, but not having an offsite backup is asking for trouble. They just failed to consider that "their site" == "digital ocean's cloud", and that since it's someone else's computers, they could easily be locked out at any time for any dumb reason including this one. An expensive lesson to learn to take and check backups regularly.