Well if anything else this case just made that abundantly clear. Locking a customer resources without warning, and not allowing access to their data, is unaccep

Well if anything else this case just made that abundantly clear. Locking a customer resources without warning, and not allowing access to their data, is unacceptable, I'd argue even for hobby services. There's a lot of VPS providers cheaper than DigitalOcean, I don't believe they have room to act like this.