> because CRM software is not a necessary economic input Well, even if it is, Salesforce isn't the only game in town. In fact, CRM isn't all that damned compl

> because CRM software is not a necessary economic input Well, even if it is, Salesforce isn't the only game in town. In fact, CRM isn't all that damned complicated - there are a lot of people who would be chomping at the bit to compete with Salesforce but don't because their incumbent status is too great. If Salesforce throws away customers, though, that gives somebody else a chance to get their foot in the door.