2 ms·

I tend to think well of both Arcteryx and Patagonia, but I'd also say that their initial solve of using a DWR replenisher[1] for a jacket that was leaking at th

I tend to think well of both Arcteryx and Patagonia, but I'd also say that their initial solve of using a DWR replenisher[1] for a jacket that was leaking at the seams feels like a fairly lukewarm example of customer service (then again, some places might have sold you the bottle too...) 1: https://www.backcountry.com/explore/dwr-decoded https://www.backcountry.com/explore/dwr-decoded

bradstewart 7y ago
Arcteryx has phenomenal customer service as well. They mailed me a new jacket in the middle of trip (picked it up at a Chilean post office as we moved to a new mountain), and let me mail the original leaking one back a month later.