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They should ask people for justification on 5 star ratings as well, like "What was the absolutely exceptional, one-of-a-kind aspect in this ride?". Because if 5

They should ask people for justification on 5 star ratings as well, like "What was the absolutely exceptional, one-of-a-kind aspect in this ride?". Because if 5 stars means "everything's normal" and it is the maximum, what do you do to express the deviation from normal into the positive direction?

p10_user 7y ago
Tips. Or Lyft has some badges you can award people for stuff like good conversation, safe driving, and the like.
Spivak 7y ago
To me and seemily people my age getting an 'A' or 5/5 means "no problems" not "exceptional". You don't express derivation in the positive direction because delivering a product or service as described without issue is the highest aspiration. It feels wrong to make anyone dance for their supper.
- rsl7 7y ago
  exactly. When you're being driven somewhere, "no problems" is 5/5.
- Slartie 7y ago
  It's not about making anyone dance - it's about rewarding people for exceptional service. Sometimes, when I pay someone to do some kind of service for me, they go out of their way to be better than average. That is just what happens in human-to-human interactions, and I want to honor that. It's the reason to give a bigger tip than normal (now don't tell me you never did that and always tip whatever is your absolute maximum), and it should also be the reason to give more than the average amount of stars. Oh, and btw: it's the same the other way round. I also sometimes put much more effort than strictly required into my job for a particular client, and I love it when that is recognized and honored. If it is, I am more inclined to do it again later. If not...well, not so much, then it's probably back to "standard service, just enough to fulfill the contract".
  - OBLIQUE_PILLAR 7y ago
    Imagine you are making barely above minimum wage and your entire income depends on your ability to constantly make customers feel like they were serviced "better than average". Sounds incredibly exhausting.
    - deleted 7y ago
      [deleted]
- JohnFen 7y ago
  > You don't express derivation in the positive direction because delivering a product or service as described without issue is the highest aspiration. It's very disturbing to me that the highest aspiration is to just "meet expectations". That seems like motivating everything toward mediocrity. My highest aspiration is to exceed expectations.
  - Spivak 7y ago
    I mean in a general life sense I completely agree but not when were talking about grading others. Setting the bar for perfection at "exceeds my personal ever-changing expectations by an arbitrary unspecified degree" would actually cause me distress to have to carry out. I could never judge another human being in such a way and I would feel, and have felt, degraded being judged that way. Like why even set expectations in the first place if your bar for perfect is "impress me"? Why is "I did everything you asked" less than perfect?
    - JohnFen 7y ago
      Who's talking about perfection? Perfection is like zen -- it's a goal that can never actually be achieved, so there's no problem in not achieving it. Striving for it nonetheless is a good thing.
nneonneo 7y ago
Pretty simply, the answer is to tip them more. While that might not be a publicly visible gesture, the driver will certainly appreciate it. Many apps, including Uber, now also give the option to commend the driver for things they did well (e.g. cool vehicle, smooth driving, great conversation), which is also an option to express specific positive feedback.

p10_user 7y ago

Tips. Or Lyft has some badges you can award people for stuff like good conversation, safe driving, and the like.

Spivak 7y ago

To me and seemily people my age getting an 'A' or 5/5 means "no problems" not "exceptional". You don't express derivation in the positive direction because delivering a product or service as described without issue is the highest aspiration. It feels wrong to make anyone dance for their supper.

rsl7 7y ago
exactly. When you're being driven somewhere, "no problems" is 5/5.
Slartie 7y ago
It's not about making anyone dance - it's about rewarding people for exceptional service. Sometimes, when I pay someone to do some kind of service for me, they go out of their way to be better than average. That is just what happens in human-to-human interactions, and I want to honor that. It's the reason to give a bigger tip than normal (now don't tell me you never did that and always tip whatever is your absolute maximum), and it should also be the reason to give more than the average amount of stars. Oh, and btw: it's the same the other way round. I also sometimes put much more effort than strictly required into my job for a particular client, and I love it when that is recognized and honored. If it is, I am more inclined to do it again later. If not...well, not so much, then it's probably back to "standard service, just enough to fulfill the contract".
- OBLIQUE_PILLAR 7y ago
  Imagine you are making barely above minimum wage and your entire income depends on your ability to constantly make customers feel like they were serviced "better than average". Sounds incredibly exhausting.
  - deleted 7y ago
    [deleted]
JohnFen 7y ago
> You don't express derivation in the positive direction because delivering a product or service as described without issue is the highest aspiration. It's very disturbing to me that the highest aspiration is to just "meet expectations". That seems like motivating everything toward mediocrity. My highest aspiration is to exceed expectations.
- Spivak 7y ago
  I mean in a general life sense I completely agree but not when were talking about grading others. Setting the bar for perfection at "exceeds my personal ever-changing expectations by an arbitrary unspecified degree" would actually cause me distress to have to carry out. I could never judge another human being in such a way and I would feel, and have felt, degraded being judged that way. Like why even set expectations in the first place if your bar for perfect is "impress me"? Why is "I did everything you asked" less than perfect?
  - JohnFen 7y ago
    Who's talking about perfection? Perfection is like zen -- it's a goal that can never actually be achieved, so there's no problem in not achieving it. Striving for it nonetheless is a good thing.

nneonneo 7y ago

Pretty simply, the answer is to tip them more. While that might not be a publicly visible gesture, the driver will certainly appreciate it. Many apps, including Uber, now also give the option to commend the driver for things they did well (e.g. cool vehicle, smooth driving, great conversation), which is also an option to express specific positive feedback.