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Some drivers ABSOLUTELY do downrate passengers for "not being friendly" (aka not wanting to blab the whole ride).
by zippergz 7y ago
Some drivers ABSOLUTELY do downrate passengers for "not being friendly" (aka not wanting to blab the whole ride).
- bena 7y agoWhich is kind of bullshit. The driver is the one providing the service. And in a service industry, you serve the customer what they want. Not the other way around. If the customer doesn't want to talk, that's their prerogative.
- Nextgrid 7y agoI agree with the idea that there should be a set of rules/guidelines as to what’s expected of a passenger, however I disagree with the “customer is always right” thing as it allows customers to be dicks (and trust me, a lot of people abuse it) without the service provider being able to do anything about it. At least with the rating system the playing field is levelled and both sides have the opportunity to fight.
- baby 7y agoso you can be a dick to the driver?
- jquery 7y agoSure but it's averaged out quickly as you take more rides. A 3.9 is not because the person isn't chatty or popular.