This is known as the Ben Franklin Effect [0] and is pretty interesting to read up on. It wouldn't at all surprise me if this plays into passenger ratings, even

This is known as the Ben Franklin Effect [0] and is pretty interesting to read up on. It wouldn't at all surprise me if this plays into passenger ratings, even though it seems counter-intuitive. [0] https://en.wikipedia.org/wiki/Ben_Franklin_effect https://en.wikipedia.org/wiki/Ben_Franklin_effect