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Put another way, star ratings are bad because different ratings mean different things to different people. To some people, like me, 5 stars means absolutely per
by frosted-flakes 7y ago
Put another way, star ratings are bad because different ratings mean different things to different people. To some people, like me, 5 stars means absolutely perfect/phenomenal/couldn't be better, while to others it means "it met my expectations", which I would consider 3 stars.
Amazon's star ratings are also pretty meaningless, for the same reason. And I used to bemoan YouTube's switch to a vote system from stars, then realised it was for the better.
Perhaps a better solution would be a three level system, with labelled letter grades: A (exceeded my expectations = perfect), B (met my expectations = good), and C (did not meet expectations = bad). Most people are also familiar with letter grades from school (at least N.Americans are), so people know exactly what each rating means. And the average rating could be displayed like "B+" or "A-", or "A+" for almost across the board perfect.
- hombre_fatal 7y agoI don't think "exceeded my expectations" is even a useful rating since it creates the 4.6 situation all over again. Not sure I even want an Uber experience that exceeds my expectations. I want one that is reliable and exactly what I expect. A driver should be able to get a 100% rating providing the exact service that people imagine when they order an Uber: reliable, gets you from A to B, clean car, no problems. With the "exceeded expectations" rating like the current system, some drivers bend over backwards in weird ways like by offering Snickers bars, mounting a TV on the back of their seat with a movie playing, and all sorts of random stuff that I just find jarring. Nobody should feel like they have to do that.
- frosted-flakes 7y agoWell, maybe not for Uber, but I think it would work for Amazon.