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If any Product Manager at Uber is remotely decent at their job, they'd pull out the rating system for both drivers and riders ASAP. The system makes no sense wh
by harshalizee 7y ago
If any Product Manager at Uber is remotely decent at their job, they'd pull out the rating system for both drivers and riders ASAP. The system makes no sense when everyone on both sides are forced to give a 5 star rating whether you were treated like royalty or just been dropped off at your stop like a countless other identical rides because the floor is at 4.6.
Have an issue with a driver/rider? Create a system where both can file a complaint with proper reasoning to be provided, or else we can go about our day like literally every other commercial transaction you have.
- esoterica 7y agoWhy does that make no sense? Why is the idea of giving 5 stars for an average ride so offensive to you?
- bena 7y agoBecause it's at the extreme end of the rating system. That turns the system into "average or better" and various states of bad. That's a stupid system. It means 4 ratings are completely useless to everyone. They don't really mean anything. The entire system needs to be junked. It only turns the rating into currency. Where drivers and riders use it to punish each other rather than be honest. There needs to be only one rating "Bad ride". And it needs to be complicated enough to reach that it can't be done as a reaction. From there, you can devise a rating based on the number of bad ride flags you've gotten compared to the rest of the population. You do it compared to the population so it can't be done punitively. If everyone is spamming "bad ride", it doesn't matter. The system picks up on it.