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I agree with your point "I tend to rate basically everyone in service interactions 5 stars because the fact they even turn up to their minimum wage job is a co
by seem_2211 7y ago
I agree with your point
"I tend to rate basically everyone in service interactions 5 stars because the fact they even turn up to their minimum wage job is a colossal privilege for me to enjoy."
But one thing I like about rating things is that it gives you a way to flag things that go badly. That's what sucked so much about taxis - you'd be ripped off, forced to pay cash, order a car only to wait (and then it not arrive), or wait out for 30 minutes to flag one down. Drivers would be rude, they'd talk on their phones, they'd drive dangerously. And you'd have to grin and bear it (I've experienced all of the above).
- esotericn 7y agoSure. The correct way to deal with this is to have a 'report issue' button. A drive is either acceptable or it's not. The whole gradient thing of rating a driver that didn't smile much 4 out of 5 is just absurd.
- Bartweiss 7y agoIt's hard for me to imagine what a "four star Uber ride" looks like. I can think of non-catastrophic issues; maybe the driver has their car details in wrong and is hard to find, or urges you to get out somewhere not that close to the destination because it's a more convenient way to pick up another ride. But a 4-star rating does nothing to solve that, it just adds a bit to the risk of being fired somewhere down the line. Given that, it just feels like a crummy affectation around a "report issue" button. If a driver was actually doing something dangerous, when would I ever want to handle that with one star instead of some actual context like "crossed three lanes with no signal then ran a red light"?