4 ms·
I disagree, the ratings are averages, so outliers should be naturally smoothed out. You should not need to appeal any 1 (or 2) bad ratings, if the rest of your
by brk 7y ago
I disagree, the ratings are averages, so outliers should be naturally smoothed out. You should not need to appeal any 1 (or 2) bad ratings, if the rest of your ratings keep your average up. However, if you are consistently being rated such that your average is in the 3's, maybe you need to think about how you conduct yourself along the way.
- mc32 7y agoFirst, out of principle I have an issue with a middling rating of “3” being “bad”. One should be “bad”, two needs improvement, etc. That said, imagine if Walmart or Wholefoods banned customers because they had middling ratings. If they shoplift, vandalize, (is in Uber’s case vomitus, vandalizing, assault, etc.) They should follow with criminal complaints, etc. My problem is with unilateral banning —not the banning in principle as there are some good cases for it, but they are rare.
- l4yao 7y agoThe threshold for banning needs to be scrutinized for essential services. There's potential to really hurt people's quality of life, particularly people that are already disadvantaged. An arbitrary star rating scale with no clear definitions is definitely not appropriate. Public transit doesn't ban you if you're loud or smelly. Private rideshare may. As rideshare takes over ridership from transit, mobility is removed from loud and smelly people.
- mywittyname 7y agoThe threshold should be: a criminal complaint was filed.