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Mark Gurman just released a podcast [0] with Phillip Shoemaker, former Apple head of App Store Review. Here is an article [1] summarizing their conversation. So

Mark Gurman just released a podcast [0] with Phillip Shoemaker, former Apple head of App Store Review. Here is an article [1] summarizing their conversation. Some interesting takeaways: - Most automation has been removed from the process, since Phil Schiller took over. Each approval goes through a human (rejections can be automated) - Google Voice rejection fiasco [2] probably originated from internal politicking and fear of competition. [0] - https://www.bloomberg.com/news/audio/2019-05-28/wwdc-preview-with-apple-s-former-app-approval-chief-podcast https://www.bloomberg.com/news/audio/2019-05-28/wwdc-preview... [1] - https://www.bloomberg.com/news/articles/2019-05-28/why-did-apple-reject-my-app-ex-head-of-app-store-review-explains https://www.bloomberg.com/news/articles/2019-05-28/why-did-a... [2] - https://www.pcworld.com/article/169179/Apple_Rejects_Google_Voice_iPhone_App.html https://www.pcworld.com/article/169179/Apple_Rejects_Google_...

ksec 7y ago
>- Most automation has been removed from the process, since Phil Schiller took over. Each approval goes through a human (rejections can be automated) Which is the major difference between Apple and Google. Google always tries to engineer ways to automate things, from Datacenter Energy usage to App Store Submission. The less person on the Job, including services and customer support the better. That is why you very rarely see any personal email response from Google. Apple on the other hand is always about the human touch and to the point there is very little automation in the tool chain. Apple Map? We will hire tens of thousands of people to manually shape those data into 3D Model. App Store, we will manually approve every single one. Apple News? Human Curation, Apple Music and Beats 1, we have people doing those as well. But it is also expensive, and not very scalable. The two company have the complete opposite mentality to how to solve problems.
- iscrewyou 7y ago
  > Google always tries to engineer ways to automate things Even their customer support...

ksec 7y ago

>- Most automation has been removed from the process, since Phil Schiller took over. Each approval goes through a human (rejections can be automated) Which is the major difference between Apple and Google. Google always tries to engineer ways to automate things, from Datacenter Energy usage to App Store Submission. The less person on the Job, including services and customer support the better. That is why you very rarely see any personal email response from Google. Apple on the other hand is always about the human touch and to the point there is very little automation in the tool chain. Apple Map? We will hire tens of thousands of people to manually shape those data into 3D Model. App Store, we will manually approve every single one. Apple News? Human Curation, Apple Music and Beats 1, we have people doing those as well. But it is also expensive, and not very scalable. The two company have the complete opposite mentality to how to solve problems.

iscrewyou 7y ago
> Google always tries to engineer ways to automate things Even their customer support...