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I thought I would share my experience signing up for your product in case you find it helpful. I'm actually shopping right now for a solution for conversion op
by rsweeney21 7y ago
I thought I would share my experience signing up for your product in case you find it helpful.
I'm actually shopping right now for a solution for conversion optimization and lead attribution for our website (www.facetdev.com). I read almost every page of your site, but it was still not clear how your product works and what it does. I signed up anyway to give it a shot.
Sign up experience went smooth. After I completed the sign up process, and installed the snippet, I ended up on the Team page. I wasn't sure where to go next. I clicked on Traction and it took me to some demo website date for Acme. I tried to use the team drop down to pick my website, but it wasn't listed there. I tried for 5 minutes to find my website, refreshed the page, clicked other links, etc.
The 7th or 8th time I clicked Traction it took me to a blank page. Then a page with two empty sections that say Not Enough Data. It still says that now. I'm not sure what I'm supposed to see in these sections. I don't know what "Market traction" means.
I couldn't really tell how the product worked before signing up and I'm more confused now. Rather than telling me "Not enough data", maybe tell me what I should expect to see here and when? The behavior page is also presented without explanation. The "Changes in Behavior" panel has some stats at the top that don't make sense to me.
My feedback is that you are introducing too many new concepts for me - terminology is new, data visualizations are new, app layout is unusual, the settings tab/flyout on the right is unusual, and the app is blended with your marketing website.
If your product does what I think it should do, the pricing is good, maybe a little low.
Hopefully this is helpful!
- volument 7y agoThank you for the feedback! We take these points seriously since they are critical. Especially the issues on the onboarding flow. The main problem currently is that the product leaves you in rather confusing state after installing the embed code. We will fix that next. Your other points are also valid and will be addressed. I really like Hacker News — hard to get this valuable feedback elsewhere. Thank you "rsweeney"!