Are you an outsourcing company by any chance? If you are, then there's a fair chance that a decision to go with you was forced on the company's PMs against the

Are you an outsourcing company by any chance? If you are, then there's a fair chance that a decision to go with you was forced on the company's PMs against their will, likely as a cost-cutting measure and, perhaps, causing their friends and colleagues to lose their jobs or some such. You will be then viewed as an unfortunate and unwelcome trade off that they have to put up with. This would apply in double if you are an Indian outlet, because of a sheer scale of general incompetence and outright fraud in Indian outsourcing firms.