Its obvious to me that they are not happy with the service you are providing. I've dealt with an outsourcing company in the past for an entire year, and really

Its obvious to me that they are not happy with the service you are providing. I've dealt with an outsourcing company in the past for an entire year, and really, being on the other side of the fence it is a very stressful situation. The kind of problems, like lack of testing for bugs, fixing one bug but introducing another bug, slow progress, lack of proper management, lack of understanding requirements all adds up. Its THEIR asses on the line, not yours, so you should understand that they might be a "little" stressed with no real control over the situation other than through you. They are paying money for whatever service you are providing, if things aren't going well then its because the culture of outsourcing companies is to not give a shit about bugs so we can bill the customer for months and months more for them to fix the bugs.