I’m half way through that book now and so far it’s been a real eye opener. I think the challenge, which is assumed in most of the book, is being able to stay ca

I’m half way through that book now and so far it’s been a real eye opener. I think the challenge, which is assumed in most of the book, is being able to stay calm in these situations. My guess is that the only way to get that is practice. Bring on the bad clients.