For internal, as long as the sender was in the right, I'd be suitably ashamed. I try to keep inbox zero (after dozens of filters), so it means I've really messe

For internal, as long as the sender was in the right, I'd be suitably ashamed. I try to keep inbox zero (after dozens of filters), so it means I've really messed up to get those mails (or had bad filters). But yeah - if they're being out of line to begin with (and are ignoring my previous mails implying they should use appropriate channels) or external folks that are asking for special dispensations, yeah, that will get you less helpful responses, not more.