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I wonder how their customers reacted to this, especially as a b2b company.

• ShakataGaNai 7y ago
  I'd wager few customer companies care. They're a leader in DNS features, which if this is something you care about as a company (customer) then you're probably up on the high-tech trends. A lot of those same companies are also embracing remote work in some way/shape/form. Also customers appreciate when their vendors DON'T go out of business - saving money on rent helps keep things going. For many tech jobs, a remote workforce is a benefit. Technical Operations staff distributed? Great, it means someone is more likely to be awake and monitoring things - heck of a lot faster response time then the ol "It's 3am and the pager just went off, I'm groggy, where's my laptop, what's going on?".
  • cfarm 7y ago
    Totally get the logic, just wondering if customers would feel weird if a company they worked with didn't have an "office".
    • viraptor 7y ago
      The only case I can think of that matters is support/sales calls. If their phone staff does not have dedicated office space at home, it's a bit hard to organise. You can have at least small dividers in the office so that the background noise you hear over the phone is other calls, mostly quiet. I think it would be a different experience if I was handling incoming calls - even with a dedicated office room, I'd get anything like a bus passing by, lawnmowers, cats screaming to go out, rain on metal roof, etc.