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This sounds like stupidity not malice. There’s clearly a usability issue when different UI flows charge the same person differently for the same service. Edit:
by User23 7y ago
This sounds like stupidity not malice. There’s clearly a usability issue when different UI flows charge the same person differently for the same service.
Edit: that’s just it. I don’t believe there was a meeting where a PM sat down and said “muhaha let’s make our UI confusing to screw service members.” That’s ludicrous. What likely happened is substandard engineering practices created an overly complicated UI and then failed to correctly handle all cases due to poor coding.
- irq 7y agoThis doesn’t pass the sniff test, given Intuit’s long history of anti-consumer practices.
- austincheney 7y agoI believe the appropriate term for such an experience is dark pattern. It takes extra effort to blame the user when the intention of the experience is deception (a lie). Evidence that the lie is intentional is this: To find TurboTax’s Free File landing page, service members typically have to go through the IRS website. TurboTax Military, by contrast, is promoted on the company’s home page and elsewhere. Starting through the Military landing page directs many users to paid products even when they are eligible to get the same service for no cost using the Free File edition. An Intuit press release this year announced “TurboTax Offers Free Filing for Military E1- E5” — but refers users to TurboTax Military and does not mention the actual Free File option. (E1-E5 refers to military pay grades.)
- phjesusthatguy3 7y agoThat's just a custom "fuck you" page for the military. Its the same process for every taxpayer.
- loco5niner 7y ago> “muhaha let’s make our UI confusing to screw service members.” That’s ludicrous. Considering this is Intuit, it does NOT sound ludicrous.