Thanks for your insight. I see what you mean about the bait-and-switch which makes sense for recent customers but I don't think it could be seen like that for t

Thanks for your insight. I see what you mean about the bait-and-switch which makes sense for recent customers but I don't think it could be seen like that for the ones that have been with use for many years if we only increase the price by 5-10% which is around inflation anyway. We have toyed with the idea of charging more for new customers and are about to implement a program of free laptops for referrals so it's good to hear someone else make the same recommendation.