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From my personal experience I think the metrics produced the correct outcome here. I'm not going to click one of those things unless it gets the tone right. S
by s17n 7y ago
From my personal experience I think the metrics produced the correct outcome here. I'm not going to click one of those things unless it gets the tone right. So, if you present one 'yes', one 'no', and one 'maybe' (for example) then you only have one chance to nail the tone (because obviously the only candidate is the one that is giving the answer I want to give) and the odds are pretty low. If on the other hand 95% of all replies are a yes, giving three 'yes' options gives you three chances to right the right tone, 95% of the time.
- eridius 7y agoOr you could take this as an opportunity to present first choice of content, then choice of tone. That's two clicks, but it would be a lot more useful if I could pick between yes/no/maybe, and once chosen it would present me with a list of phrases for that choice.