Sure. But the risk of disruption is usually actually higher, in the short term, by paying off the technical debt. In the long run, of course, it will likely r

Sure. But the risk of disruption is usually actually higher, in the short term, by paying off the technical debt. In the long run, of course, it will likely result in fewer/less risk of technical problems impacting customers. But the risk of there being a disruption right now, is nearly always higher if we pay down technical debt, than if we put it off. So again, you have to have something other than a short-term outlook on the part of the decision maker. Which does happen, of course, but not always, and not almost always either.