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A similar marketing campaign was attempted by a bank here in Brazil once and backfired badly. When a client logged into his online account page, instead of sho
by caioromao 16y ago
A similar marketing campaign was attempted by a bank here in Brazil once and backfired badly.
When a client logged into his online account page, instead of showing "Banco do Brasil" (the bank's name) it'd show "Banco do <Client's-First-Name>" (Bruno's Bank -- if the client was called "Bruno", obviously).
A few hours after this seemingly clever personalization, there were _several_ national news sites talking about the new feature and how people were reacting to it: Some people couldn't understand this would only be visible to their session, they thought their name was showing up to everyone and wanted it removed ASAP.
Bottom line is: marketing acts should take into account how savvy the target audience is.
- herval 16y agoTech savvy or not, that campaign was absolutely terrible idea, from beginning to end, online and offline (they even changed the bank name on the entrance of the agencies!). That said, I wouldn't say the online bit was such a big culprit for its failure...