I also work on a product that's been unexpectedly beneficial for dementia, amount other things (Marco Polo). As a researcher, it's been a revelation about how o

I also work on a product that's been unexpectedly beneficial for dementia, amount other things (Marco Polo). As a researcher, it's been a revelation about how often products are useful in ways we don't design for, and the inverse, how products designed for a purpose can end up having negative or even counterproductive effects. (Social Media might fall into both categories). This is a good argument for design and user research in general.