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My 2018 Macbook Pro's screen failed. They replaced it for free, but damaged the webcam in the process. They told me I'd need to pay over 500 dollars to get it f

My 2018 Macbook Pro's screen failed. They replaced it for free, but damaged the webcam in the process. They told me I'd need to pay over 500 dollars to get it fixed since I could not prove it was damaged while switching screens.

mixmastamyk 7y ago
Small claims court?
- DoofusOfDeath 7y ago
  This is a completely appropriate use of small-claims court. It's the one place where a regular citizen can afford a fair trial against Apple in the U.S.
  - treis 7y ago
    Unfortunately you generally have to sue where the corporate HQ is. That makes it impractical for most people.
    - shawn-butler 7y ago
      No you don't
    - eeeeeeeeeeeee 7y ago
      No you don’t. And this is actually why a lot of people win them against corporations — it’s cheaper to just let you have the hundreds or few thousand you’re asking for.
- solitus 7y ago
  Yeah, my friend did that against Samsung in Canada and it was an automatic win. A few days before the court appearance Samsung bent and sent him the money.
penagwin 7y ago
You need to escalate to a manager if you're being honest and really want your Webcam fixed. Source: Work at a phone/computer repair store. Mess ups happen but even the technician might not know if they broke the camera, if it was working before, etc. They may just be too low to make exceptions for you and have to assume it was already broken.
antaviana 7y ago
Was it replaced for free because it was under warranty? If so, wasn’t the webcam under warranty?
month13 7y ago
Ask for the functional test that's performed before and after each repair, if they can't produce the results you should be able to escalate further quite easily.
eeeeeeeeeeeee 7y ago
Keep escalating. Try emailing Tim Cook if you can’t get results. I had to resort to that once and their executive team reached out and solved everything. I don’t abuse it, but it is needed sometimes.

mixmastamyk 7y ago

Small claims court?

DoofusOfDeath 7y ago
This is a completely appropriate use of small-claims court. It's the one place where a regular citizen can afford a fair trial against Apple in the U.S.
- treis 7y ago
  Unfortunately you generally have to sue where the corporate HQ is. That makes it impractical for most people.
  - shawn-butler 7y ago
    No you don't
  - eeeeeeeeeeeee 7y ago
    No you don’t. And this is actually why a lot of people win them against corporations — it’s cheaper to just let you have the hundreds or few thousand you’re asking for.
solitus 7y ago
Yeah, my friend did that against Samsung in Canada and it was an automatic win. A few days before the court appearance Samsung bent and sent him the money.

penagwin 7y ago

You need to escalate to a manager if you're being honest and really want your Webcam fixed. Source: Work at a phone/computer repair store. Mess ups happen but even the technician might not know if they broke the camera, if it was working before, etc. They may just be too low to make exceptions for you and have to assume it was already broken.

antaviana 7y ago

Was it replaced for free because it was under warranty? If so, wasn’t the webcam under warranty?

month13 7y ago

Ask for the functional test that's performed before and after each repair, if they can't produce the results you should be able to escalate further quite easily.

eeeeeeeeeeeee 7y ago

Keep escalating. Try emailing Tim Cook if you can’t get results. I had to resort to that once and their executive team reached out and solved everything. I don’t abuse it, but it is needed sometimes.