Oh, this is blogspam advertising... We all know everything is sev1. Always. All the time. It doesn't matter that it is user error, or failure to follow proper

Oh, this is blogspam advertising... We all know everything is sev1. Always. All the time. It doesn't matter that it is user error, or failure to follow proper procedure that causes a hiccup. Or that it is a pie-in-the-sky feature request that is completely out of scope, or that will actively break how the product is supposed to work. It's all sev1, and we will be on daily calls until you do the needful and accomodate our demands. Which we won't offer to pay for, and by the way, we'll drag our feet on the payments that were specified in the contracts we signed already. Why aren't you responding to our HIGHEST PRIORITY emails at 3AM within minutes (when 24x7 support wasn't part of the deal...)? I love being a vendor for TCS/Cognizant/Infosys/HCL/IBM/ATT/etc middlemen so, so, so much.