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Assigning cost works too. "On your current support plan, we include 2 urgent tickets per month, after which they will be handled at 'high' severity. For $X you
by daurnimator 7y ago
Assigning cost works too. "On your current support plan, we include 2 urgent tickets per month, after which they will be handled at 'high' severity. For $X you can purchase more"
- dredmorbius 7y agoBingo. Otherwise urgency has nil cost.
- flukus 7y agoYou better have staggered billing periods because people will want to user their credit.