I literally just left Fi last week and got an iPhone XS Max and god do I feel justified. Been a Fi user for about as long, if not longer, than the author and I

I literally just left Fi last week and got an iPhone XS Max and god do I feel justified. Been a Fi user for about as long, if not longer, than the author and I can affirm the fears of having to deal with customer service and the shakiness of the trade-ins, getting account credits, and poor communication overall. What happened to the Google that made things that Just Work™?