Sure we pay for their support. In fact, we pay them quite alot of money, but this "support" is horrible frustrating nonsense of dealing with email after email w

Sure we pay for their support. In fact, we pay them quite alot of money, but this "support" is horrible frustrating nonsense of dealing with email after email with clueless reps. When we complained about this basically we were told we need a TAM to avoid this.