Unfortunately the article is lacking in specifics which leaves a lot of room open for interpretation. From her perspective it sounds like she did a great job.

Unfortunately the article is lacking in specifics which leaves a lot of room open for interpretation. From her perspective it sounds like she did a great job. It would be interesting to hear from other employees of that company on whether they feel the same as she does. This could have been measured along the way with a set of company wide surveys and certainly would have fallen within their data-first approach to reporting.