Agree. That said after I started working at the place I work now I've actually experienced two Google engineers come out to us for a meeting to help us trouble

Agree. That said after I started working at the place I work now I've actually experienced two Google engineers come out to us for a meeting to help us troubleshoot issues with Google Cloud. Didn't help much but I was still really suprised so I feel I should mention it. I also got some support on mail, IIRC once somewhat great, once clueless or downright actively trying to avoid helping. And don't get your hopes too high, while we are small (<2000 employees) we are driving driving adoption of cloud for other companies.