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I’ve emailed HN support about comments that were showdead because they were new accounts or once a comment I made that was flagged, I felt, unfairly[1], and got
by barry-cotter 7y ago
I’ve emailed HN support about comments that were showdead because they were new accounts or once a comment I made that was flagged, I felt, unfairly[1], and gotten actual support from real people who can make decisions and fix problems in under 12 hours.
HN does actually have better customer support than Google.
[1] If you find yourself doing this you are taking arguing on the internet entirely too seriously.
- tomcam 7y agoI have had exactly the same experience with the HN staff up to and including [1], and you are completely right about the comparison to Google. In Google‘s defense, I had a decent experience with support for my paid GSuite about 5 years ago.