I emailed Jeff about two years ago about a repeated and annoying Kindle App (on Android) bug. Included the details I'd given to support a few attempts before t

I emailed Jeff about two years ago about a repeated and annoying Kindle App (on Android) bug. Included the details I'd given to support a few attempts before this final straw. He didn't reply (of course) but a few days later a Kindle engineer helped me debug the issue (part Android setting, part Kindle app bug) via phone. I've not tried emailing several times.