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The most important thing for remote workers is to tell them they have to give up subtext/implied context because it gets lost over remote channels very quickly.
by blazespin 7y ago
The most important thing for remote workers is to tell them they have to give up subtext/implied context because it gets lost over remote channels very quickly. This is probably the hardest I've found. I've asked people who are not skilled in being explicit to throttle their attempts to initiate comms and watch how people are skilled in initiating and to try to learn from them.
For example, don't start a conversation off with "Hi", or "Can I get your help with that problem yesterday?" Or even "We're having difficulty resolving JIRA-2341" Rather, immediately narrow in on the specific, crisp question you need answered. Subtext and context can only be used when you expect someone to supply it. Senior people on my teams know to call this out, even if they know what the other person is talking about.
Also, everyone has to have ipads with pen or some type of drawing tablet for white boarding sessions. A camera pointed down at a whiteboard works well too.
Remote is very doable, but everyone has to be all in, and those who do not communicate properly can destroy the effectiveness of remote culture very quickly. And if they are the senior technical talent on your team, they can do it all the faster. Especially if they are co-located in an office as they'll communicate via non remote channels and vital discussions will get lost / unrecorded.
The other problem is there is pretty senior talent that doesn't look for remote work because they've learned to use charisma to short-cut and speed up getting things done rather than making complex arguments about things they already know to be true. This is in my opinion is the greatest blockage to making remote more effective than people wasting time and risking their lives by driving every day into an office.
- xemdetia 7y agoI find your last point to be the thing that sticks out to me the most. I feel like the whole charisma to grease the wheels allows you to guide a company easier as a SME/senior technical when vision and leadership are failing. When I go down the complex argument route I can only convince some people but lose others from the differences in expertise and audience (or the people who somehow feel they can say any complete technical idea in 10 words or less and reject reading). When I am in the room you are just better enabled to deal when you start losing some of the people on the fringe. In fact it feels like most times I try the complex argument route I end up in a charisma meeting anyway so who knows.
- theshrike79 7y agoIt's hard to read the room when trying to convince people if all you get from them is their voice.
- notacoward 7y agoAs a counterpoint, I'm pretty senior and I've been pretty successful working remotely ... but then I've never been able to rely on charisma anyway. Having some senior people remote works, fully distributed works, but I do have a hard time seeing how things could work if there are a lot of less senior people in the office without a "critical mass" of seniors to guide them. This is very similar to what happens when people try to outsource development and find that the people they're outsourcing to just don't "get it" enough to make good progress without constant and detailed oversight.