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> It also makes people not want to go there if they don’t have spare change. Aldi doesn't have a membership fee, but it has a culture and following akin to Cos
by froindt 7y ago
> It also makes people not want to go there if they don’t have spare change.
Aldi doesn't have a membership fee, but it has a culture and following akin to Costco or Trader Joe's. It works for some people, but not for others. The barrier to entry isn't that big, it's just a bit different.
>Scan speed is never a bottleneck of a checkout process. Packing and payment are. They might be saving millisecond on scan time, but the paper and printing of a label cost money too. Not sure if it’s the best showcase of efficiency here
I entirely disagree with this point in the context of grocery stores. Convenience stores I'm likely to agree because people typically buy a couple items and the payment time is effectively identical to that of a grocery store.
I should look up metrics to see if it's tracked, but the scan speed makes a huge difference! They don't bag at Aldi at all, when they're checking out, the employee is pulling a cart around, scanning, or waiting for payment to process. I can pretty much guarantee they process more customers per hour and can complete more scans per minute than any other grocer in the US.
The marginal cost of printing barcode is effectively 0. They are already printing the packaging and black and white are always on the color palette for the single barcode.
One more item I forgot to list above is that they print their receipts one line at a time, so you never wait to have your 3 ft receipt printed after your payment is processed. They do a great job at eliminating the non-value added tasks in the entire store, cross training employees, and reducing overhead.
- Doxin 7y agoOn the topic of printing receipts: the cheapest models of receipt printers are capable of spitting out half a foot of receipt every second, so even if you did wait until after scanning to print the receipt it'll hardly take more time than it takes customers to pick up their stuff anyways.