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> If people were ravenous for a solution, why weren’t most people even attempting to pilot Level? This is _not_ purely the "everyone is lying" problem, i.e eve
by tomxor 7y ago
> If people were ravenous for a solution, why weren’t most people even attempting to pilot Level?
This is _not_ purely the "everyone is lying" problem, i.e everyones lack of ability to quantify the actual importance of a problem... The original questions were deceptive to both parties because they are unwittingly framed with the assumption that a "solution" in the form of a product or technology is a _valid_ form of solution.
Not all problems deserve or need technical solutions, but the subjects are denied the opportunity to consider this aspect. If you identify a problem everyone will likely agree it exists, which is useless, this doesn't qualify it for a solution let alone a solution in the form of a product.
I'm not very trusting of market research, but if I had to, i'd try to make this possibility intuitively clear by offering alternatives for comparison e.g: Do you think problem x would be better solved by a workplace policy or a technical solution / product?
- mratzloff 7y agoI attended a UX seminar once. We split into groups and were assigned a scenario: improve the check-in experience at a fictional hotel (acted out by the organizers). Literally every other group began their presentation with, "We built an app that..." Most involved checking in by phone. Meanwhile, our group noticed a number of basic inefficiencies and suboptimal interactions, and proposed about 5-10 improvements to policies and staff procedures. We all watched the same skit. I thought the solutions were so obvious as to be on the nose, but evidently not.