Your argument applies equally well to the general population. If I lend my car to a friend and then get him arrested by falsely reporting it stolen, do you thin

Your argument applies equally well to the general population. If I lend my car to a friend and then get him arrested by falsely reporting it stolen, do you think the judge will listen to me when I say that it’s a big country and it’s not reasonable to expect a zero defect rate? Filing a false police report is criminal, literally. Writing bad software is not. The root of my complaint is the massive inequity in treatment between individuals and large companies. If you want to argue that companies should be punished for making crappy software or that private citizens should get a pass when committing crimes, go for it, but that’s not quite what I’m talking about. The issue isn’t merely that Hertz gets away with this, it’s that they get away with it where you and I would not.