>Finally, I was escalated to the manager who managed to find my reservation and cancel it for me. Imagine my surprise a week later when I found out that my rese

>Finally, I was escalated to the manager who managed to find my reservation and cancel it for me. Imagine my surprise a week later when I found out that my reservation had in fact not been cancelled and I had been charged hundreds of dollars regardless. What if that manager wasn't actually a manager, but just a colleague of the first person? That person told you you that he found and cancelled your reservation just for you to get off the line.