> - When you send an “instant message”, it may be instant for you but for all you know the recipient is deep in the middle of something and won’t respond for aw

> - When you send an “instant message”, it may be instant for you but for all you know the recipient is deep in the middle of something and won’t respond for awhile. Not personal, don’t get mad at them. People don't get it. If they said a DM / IM or any program which is considered a "chat" app they expect instant replies. I run a single person software company. I used to allow people to contact me for support any and all chat programs. So for paying customers you can magnify that "expect an instant reply" factor. People would get quite annoyed, regardless of whether it was Sunday, or 3am in the morning for me. For that reason, only email and forum support is no offered. Never had a complaint since about wait times. People expect to wait after sending an email. They expect to wait for a forum post. They do not expect to wait for a chat / IM / DM response.