You are absolutely right, and I'm not sure why you are getting downvoted for that. It isn't as if Hertz has any vested interest in this that would make them des

You are absolutely right, and I'm not sure why you are getting downvoted for that. It isn't as if Hertz has any vested interest in this that would make them desire to make stupid mistakes like this. Arguably the individuals responsible for the failure could be culpable, but we generally do not do that for honest mistakes. The proper analogy for an individual would be if someone with a mental impairment loaned a vehicle and then called the police. There would be consequences, but none would likely involve criminal (or possibly even civil) charges. In the real world, mistakes do happen.