Ernestine is a Saturday Night Live character, played by Lily Tomlin. Strongly encourage you to look up the video ("SNL Ernestine") and watch it, because it is

Ernestine is a Saturday Night Live character, played by Lily Tomlin. Strongly encourage you to look up the video ("SNL Ernestine") and watch it, because it is truly evergreen. The bit is basically "F U. We're the phone company; we don't have to care."