I've worked at a company that had Dell ProCare[1]. If you have issues, they'll send a technician onsite for a same-day or next-day repair. I've seen everything

I've worked at a company that had Dell ProCare[1]. If you have issues, they'll send a technician onsite for a same-day or next-day repair. I've seen everything from keyboards to screens to entire mainboards get swapped out on the spot by technicians. For consumer grade stuff, I'm not a fan of Dell. But their business laptops and support services are solid, from what I've seen. I haven't experienced any of the other vendors, but any vendor with a business line (such as HP or Lenovo) have similar support services. And just as critical: they design their business laptops with that need in mind. If you pay for a service level that includes on-site support, very few issues are un-repairable by a field technician. And they even make access to things like the hard drive easy, since corporations don't like to relinquish control of potentially sensitive business data. Apple offers enterprise support[2] (not sure if that's an indication that the service is priced out of the SMB range) with similar onsite services. But their machines aren't exactly designed to be easily repaired. So if an Apple Store would have to send it off to a repair depot, I doubt a field technician would be able to do much more. [1] https://www.dellemc.com/en-us/services/support-services/prosupport-client-suite.htm#accordion0 https://www.dellemc.com/en-us/services/support-services/pros... [2] https://support.apple.com/applecare-enterprise-service https://support.apple.com/applecare-enterprise-service